Annual report · Pre-registration open
State of the Operational Stack LATAM 2026
The first paper to cross CX + Computer Vision + IT Infrastructure + Operational Efficiency into a single maturity snapshot by country and vertical in LATAM. Based on 240+ real assessments.
of the Stack
Operational
What's inside the paper
6 chapters. ~80 pages.
Raw data, comparison tables by country/vertical, top 10 actionable recommendations.
State of CX in LATAM
Adoption of conversational AI, real omnichannel, % self-service by country and vertical. Benchmark of NPS, AHT, FCR.
Security & Computer Vision
Maturity of AI applied to video. Cases: retail, manufacturing, urban government. Measurable ROI by industry.
Critical infrastructure
Real LATAM uptime vs global benchmark. Backup power, industrial OT/IT networks, multi-cloud.
Operational efficiency
RPA, agentic AI, live dashboards. % of companies with real-time KPIs vs monthly reports.
Regional comparison chart
Mexico · Venezuela · Panama · Colombia. Relative maturity by country and by vertical.
Top 10 recommendations
Actions prioritized by ROI/effort for mid-market CIOs/CTOs kicking off 2027.
Methodology
Real data, not a panel survey
Every figure comes from the technical assessments that Migura ran at real companies during the last cycle. It's not a self-reported survey — these are measurements taken on-site by senior consultants.
Client names remain under NDA. The data is published anonymized and aggregated by country, sector and size range.
The full methodology, the questionnaire used and the scoring matrix are included in the paper's appendix so you can replicate the exercise in your own organization.
Try the Migura 4D Maturity Model — it's the same framework from the paper applied to your company in 5 min. Score by dimension + benchmark + recommendations.