What is the Migura 4D Maturity Model?

It is a proprietary assessment by Soluciones Migura that measures your company's technology maturity across 4 dimensions: Smart CX, Security/Computer Vision, IT Infrastructure and Operational Efficiency. 16 questions in total. It returns a score per dimension (4-16) and an overall score (16-64) that places your company in one of 5 levels: Foundational, Operational, Advanced, Leading or Transformational.

How long does the test take?

About 5 minutes. No login or personal data is required to see your result.

What is my result compared against?

Against the aggregate benchmark of 240+ LATAM mid-market assessments run by Migura. The radar chart shows your score vs the regional average across the 4 dimensions.

What does Migura do with my answers?

Nothing. The test runs 100% in your browser. The data is not sent to Migura unless you explicitly request the consultant-led assessment at the end of the test.

Migura 4D Maturity Model

Progress

0 / 16 answered

Dimension 1 of 4

Smart CX

1. How is your contact center structured today?

We don't have one — we handle things ad hoc by phone / manual WhatsApp Traditional PBX with on-site agents · no systematic recording Cloud platform (NICE / Cisco / Genesys / proprietary) · basic recording Cloud + integrated conversational AI · true omnichannel

2. What % of interactions does AI / self-service resolve?

Voice, WhatsApp, chat, or email with no human touch

0% — everything is handled by an agent 1-20% — basic IVR, static FAQs 21-50% — conversational bot with escalation 50%+ — generative AI resolving complex cases

3. How do you measure the quality of interactions?

We don't measure formally Occasional post-call surveys Manual quality monitoring on a sample 100% automatic quality monitoring with AI

4. Does your CRM/service have unified customer memory?

The agent sees the full history regardless of channel

No — each channel has its own system Partial — CRM and telephony talk, social media doesn't Unified — all channels on a single timeline Unified + real-time AI suggestions to the agent

Dimension 2 of 4

Security · Computer Vision

Dimension 3 of 4

IT Infrastructure

Dimension 4 of 4

Operational Efficiency

Your result

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Total score · 0 / 64

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Your radar · vs LATAM benchmark

Your score LATAM benchmark

Score by dimension

Smart CX

0/16

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Security · Computer Vision

0/16

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IT Infrastructure

0/16

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Operational Efficiency

0/16

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The score is the start · the plan is designed together

The 90-minute assessment with a senior consultant takes this score and turns it into a roadmap with figures, timelines and specific partners for your operation.

Design my roadmap with a consultant

Migura Assistant

Online · AI-powered CX

Hi there! 👋 I'm Migura's assistant. I can help with CX, AI video, infrastructure or operational efficiency. Where would you like to start?

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Maturity Model Migura 4D

Smart CX

1. How is your contact center structured today?

2. What % of interactions does AI / self-service resolve?

3. How do you measure the quality of interactions?

4. Does your CRM/service have unified customer memory?

Security · Computer Vision

1. How is your CCTV / video surveillance?

2. Do you detect critical events live or post-mortem?

3. How do you manage access control?

4. Does your cybersecurity have a segmented perimeter and monitoring?

IT Infrastructure

1. What is the sustained uptime of your critical infrastructure?

2. What is your MTTR (resolution time) for Sev-1?

3. How is your backup power?

4. What is your inter-site connectivity?

Operational Efficiency

1. How are your executive reports generated?

2. What % of repetitive processes are automated?

3. Do your systems (ERP, CRM, HR, etc.) talk to each other?

4. How does your leadership make data-driven decisions?

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The score is the start · the plan is designed together