How is Migura different from a traditional integrator?

Across 10 measurable dimensions: time to production (8-14 weeks vs 6-12 months), public response SLA (48 business hours vs "we'll be in touch soon"), contractual Sev-1 MTTR (<30 min vs best-effort with no penalty), native AI (vs expensive add-on), 14 certified partners with formal tiers (vs 1-2 brands + sub-contractors), industry-specific playbooks (vs generic sales-driven), 90-day minimum commitment + annual opt-out (vs 12-24 month lock-in), live dashboards (vs monthly PDFs), auditable documentation (vs minimum viable), full hand-over to the client (vs knowledge that stays with the integrator).

What SLA does Migura offer that a traditional integrator does not?

A public initial-response SLA of 48 business hours. If Migura misses the deadline, we add 1 month of support and maintenance at no cost when the project kicks off. An operational Sev-1 SLA with MTTR under 30 minutes and a contractual penalty if we fail. Traditional integrators rarely commit to these levels in writing.

How long does Migura take to go from proposal to production?

Between 8 and 14 weeks: assessment (48h) + design (1-2 weeks) + milestone-based implementation (4-12 weeks depending on scope). Traditional integrators typically take 6-12 months because of dependencies they don't directly control.

Honest comparison · no marketing

Migura vs traditional integrator

Q: What SLA does Migura offer that a traditional integrator does not?

A public initial-response SLA of 48 business hours. If Migura misses the deadline, we add 1 month of support and maintenance at no cost when the project kicks off. An operational Sev-1 SLA with MTTR under 30 minutes and a contractual penalty if we fail. Traditional integrators rarely commit to these levels in writing.

Q: How long does Migura take to go from proposal to production?

Between 8 and 14 weeks: assessment (48h) + design (1-2 weeks) + milestone-based implementation (4-12 weeks depending on scope). Traditional integrators typically take 6-12 months because of dependencies they don't directly control.

If your current integrator can't answer you with numbers, timelines and certified partners, this page exists. See, row by row, what sets Migura apart from the average IT provider that tells you every Monday they're "working on it."

Comparison between Soluciones Migura and a traditional technology integrator across 10 key dimensions
Dimension	Traditional integrator	Soluciones Migura
Time to production 48h assessment + design in 1-2 weeks + milestone-based implementation.	6–12 months	8–14 weeks
Lead response SLA If we miss the deadline, we add 1 month of support and maintenance at no cost at kickoff.	"We'll be in touch soon"	48 business hours · public
Contractual operations SLA 24/7 NOC in MX, VE, PA. Financial penalty if we miss the agreed KPIs.	Best-effort, no penalty	Sev-1 MTTR 30 min · with penalty
Applied AI NICE + Cognigy in CX, Hikvision AI in video, RPA with generative vision.	Expensive add-on · future roadmap	Native across CX + Video + Efficiency
Integrated stack NICE · Cognigy · Hikvision · Cisco · Fortinet · APC · HPE · F5 · AXIS · Ubiquiti · Panduit · Siemon · Dell · Asterisk.	1-2 brands · rest sub-contracted	14 certified partners · formal tier
Vertical expertise Retail, Banking, Government, Manufacturing: copy, cases and partners tailored to each vertical.	Generic · sales-driven	4 industries with their own playbook
Contractual commitment If we don't deliver, you're not trapped. Loyalty is earned, not signed.	12-24 month lock-in	90-day minimum + annual opt-out
Reporting What matters to the board is visible in real time. Alerts reach your lead, not a shared mailbox.	Monthly PDF reports	Live dashboards + exception alerts
Auditable documentation PCI-DSS, SOX, ISO 27001: we deliver evidence mapped to the applicable standard.	Minimum viable	Compliance matrix + audit log
Continuity through change All docs, keys and runbooks stay in the client's custody. No forced dependency.	Knowledge stays with the integrator	Full hand-over to the client

3 market myths

What your integrator's sales deck doesn't want you to see

Myth

"A "big" integrator is safer"

Reality

What counts is the partnership tier and the contractual SLA, not the size of the logo.

Myth

""Turnkey" covers everything"

Reality

In 80% of projects there are invisible sub-contractors. Migura delivers certified vendors, with their tier in plain sight.

Myth

"AI is far away from my industry"

Reality

In retail, banking, government and manufacturing it is already producing measurable ROI. Generic AI fails; vertical AI works.

Ready to compare against your current integrator?

Ask us for a stack assessment. Within 48h we deliver a map of what's worth keeping, what to consolidate and what to replace, with numbers, not a PowerPoint.

Comparative assessment