📡 Industry · Telecommunications / ISP
Your subscriber measures you by the service and by how you respond when it fails. Every deflectable call saturates the NOC; every cable theft is service down; every minute of DDoS is reputation. Migura integrates AI-powered CX, site security, a redundant network core, and NOC automation — under a single SLA.
What we hear in Telco & ISP
Saturated support "60% of support calls are "reboot the modem." They saturate the NOC."
Site security "Cable and copper get stolen at remote sites. We find out when the service goes down."
Network continuity "A DDoS attack takes down our service and the subscriber switches to the competition."
NOC operations "Provisioning is manual and the MTTR depends on who's on shift."
Use cases by business unit
Filter by your priority or explore each unit. You will see the visual solution map for Telco & ISP and, when you expand each area, the challenge it solves and how.
NICE ecosystem (CXone, WFM, QM) for support and retention at scale.
"Support gets saturated and the subscriber waits on the line."
Omnichannel contact center with routing to the right tier and a knowledge base.
With: NICE CXone
12 "The customer switches to the competition and overdue balances grow."
Outbound retention campaigns and collections management from the contact center.
With: NICE CXone
Conversational AI agents (Cognigy) that don't just answer: they take real actions in every area.
"Traditional bots only give FAQs; the customer still ends up waiting for a human."
An AI agent resolves end to end with real actions (look up, change, manage), not just respond.
With: Cognigy
"HR gets buried answering the same things: vacations, pay stubs, policies, onboarding."
An agent answers employees 24/7 and executes requests (certificates, applications) with no human intervention.
With: Cognigy
"The finance team loses hours on billing, payment, and expense inquiries."
An agent resolves payment status, invoices, and expense reporting, integrated with the ERP.
With: Cognigy
123456 "Internal processes rely on emails and manual follow-up between teams."
An agent coordinates tasks, provides status, and triggers flows across systems automatically.
With: Cognigy
"Leads wait for a response, go cold, and follow-up is uneven."
An agent serves, qualifies, and books with prospects 24/7 and follows up before they go cold.
With: Cognigy
"Legal answers the same contract and policy questions over and over."
An agent answers frequent contract and compliance questions and points to the right clause.
With: Cognigy
Security of sites, towers, and POPs (including cable theft).
"Cable and copper get stolen at remote sites; you find out when the service goes down."
Video AI detects intrusion at nodes, towers, and cabinets and alerts instantly.
With: Hikvision + Migura AI
12 "There's no access or environment control at the data centers."
Access and environmental-condition monitoring at data center and POPs.
With: AXIS
Redundant network core and anti-DDoS protection.
"A backbone failure breaks the SLA with every subscriber."
Backbone, peering, and MPLS with redundancy to sustain the service.
With: Cisco
12 "A DDoS attack takes service down and the customer leaves."
Perimeter protection and anti-DDoS for service continuity.
With: Fortinet + F5
NOC/provisioning automation and SLA dashboards.
"Provisioning is manual and resolution time depends on the shift."
Sign-up automation and ticket orchestration to lower resolution time.
With: RPA
12 "Crews don't arrive within the window and the SLA breaks."
SLA dashboards and smart crew dispatch.
With: BI
Illustrative metrics / internally auditable under NDA. The exact ROI depends on your volume and maturity: we model it with your numbers in the assessment.
Typical project · Telco & ISP
Illustrative scenarios based on typical projects in the sector and industry benchmarks. They do not represent a specific client — the actual outcome we model with your numbers in the assessment.
The bot handles the reboot and line diagnostics. The NOC stopped drowning in repetitive work and we cut the subscriber's wait time.
We went from finding out about the theft when the service went down to having intrusion alerts in real time. Cable theft stopped being a recurring cost.
Certified stack for Telco & ISP
Network core, transport, peering, and MPLS
Perimeter and anti-DDoS for continuity
Video AI for sites, towers, and POPs
Service protection and DDoS mitigation
Contact center with deflection and anti-churn
Frequently asked questions · Telco & ISP
One single provider. One single cross-cutting SLA. Five layers that talk to each other — not five providers that blame each other when something fails. We pick the brand by technical fit, not by commission.
The assessment is free and with no commitment. We hand you the ROI model with your own numbers before you decide. And if we miss the 48 h deadline, the first operating month is comped.
The assessment is free. The conversation focuses on your sector — not on a generic pitch.
