💳 Industry · Fintech / Digital Payments
You grow in users faster than in headcount. Every sign-up with friction is a lost user; every API failure is a regulatory incident. Migura integrates AI-powered CX, identity-based anti-fraud, cloud-ready cybersecurity, and AML/KYC automation — under a single SLA and with PCI compliance.
What we hear in Fintech
Support that doesn't scale "Every new user costs the same in support as the last one. It doesn't scale."
Sign-up friction "Onboarding loses 1 in every 4 users at the KYC step."
Critical availability "An API outage at peak hour is an incident that escalates to the regulator."
Manual AML/KYC "My compliance team does AML by hand on spreadsheets. It can't keep up with the volume."
Use cases by business unit
Filter by your priority or explore each unit. You will see the visual solution map for Fintech and, when you expand each area, the challenge it solves and how.
NICE ecosystem (CXone, WFM, QM) to scale support without scaling cost.
"Volume doubles every quarter and the contact center doesn't scale."
Cloud contact center that scales with demand and routes each case to the right agent.
With: NICE CXone
12 "Every interaction must be recorded for audit and improvement."
Quality monitoring of 100% with audit-ready recording.
With: NICE QM
Conversational AI agents (Cognigy) that don't just answer: they take real actions in every area.
"Traditional bots only give FAQs; the customer still ends up waiting for a human."
An AI agent resolves end to end with real actions (look up, change, manage), not just respond.
With: Cognigy
"HR gets buried answering the same things: vacations, pay stubs, policies, onboarding."
An agent answers employees 24/7 and executes requests (certificates, applications) with no human intervention.
With: Cognigy
"The finance team loses hours on billing, payment, and expense inquiries."
An agent resolves payment status, invoices, and expense reporting, integrated with the ERP.
With: Cognigy
123456 "Internal processes rely on emails and manual follow-up between teams."
An agent coordinates tasks, provides status, and triggers flows across systems automatically.
With: Cognigy
"Leads wait for a response, go cold, and follow-up is uneven."
An agent serves, qualifies, and books with prospects 24/7 and follows up before they go cold.
With: Cognigy
"Legal answers the same contract and policy questions over and over."
An agent answers frequent contract and compliance questions and points to the right clause.
With: Cognigy
Identity/anti-fraud at sign-up and office security.
"Without controls, someone can impersonate an identity during remote sign-up."
Facial verification with liveness to confirm it's a real person.
With: Migura AI
12 "There's no control or record of access to offices and data center."
Access control with an auditable log.
With: Hikvision
API protection and multi-region cloud architecture.
"An outage or breach in the APIs is a regulatory incident."
Application and API protection (WAF, ZTNA) with PCI compliance.
With: Fortinet + F5
12 "Usage spikes take down the service if the cloud doesn't scale."
Cloud-ready multi-region architecture with failure recovery.
With: Cisco + HPE GreenLake
AML/KYC automation and live fraud dashboards.
"The compliance team does AML/KYC by hand and can't keep up with the volume."
Robots run AML/KYC and build the regulatory reports.
With: RPA
12 "Fraud is detected late without real-time visibility."
Live fraud and business-metric dashboards to decide fast.
With: BI
Illustrative metrics / internally auditable under NDA. The exact ROI depends on your volume and maturity: we model it with your numbers in the assessment.
Typical project · Fintech
Illustrative scenarios based on typical projects in the sector and industry benchmarks. They do not represent a specific client — the actual outcome we model with your numbers in the assessment.
We grew 3× in users and support didn't grow. AI handles the repetitive work and the human team focuses on what really matters.
KYC was our biggest leak point. With the conversational flow + liveness, more users complete sign-up and identity fraud dropped.
Certified stack for Fintech
Conversational AI for onboarding and support
Cloud contact center with deflection and proactivity
WAF, ZTNA, and cloud perimeter protection
Protection and delivery of critical APIs
GreenLake cloud-ready multi-region
Frequently asked questions · Fintech
One single provider. One single cross-cutting SLA. Five layers that talk to each other — not five providers that blame each other when something fails. We pick the brand by technical fit, not by commission.
The assessment is free and with no commitment. We hand you the ROI model with your own numbers before you decide. And if we miss the 48 h deadline, the first operating month is comped.
The assessment is free. The conversation focuses on your sector — not on a generic pitch.
