🏦 Industry · Banking / Financial Services
You audit every version change. Every CX outage triggers escalation to the regulator. Migura integrates an AI-powered contact center + critical infrastructure + cybersecurity under a single SLA — while maintaining PCI-DSS, SOX, and local LATAM regulatory traceability.
What we hear in Banking / Financial Services
Regulated CX "Each interaction costs 4× more than it did 5 years ago. The customer wants self-service, but the regulator requires recording and signature."
Fragmented stack "My collections team uses 4 different tools and none of them talk to the core banking system."
Critical SLA "My MTTR is 6 hours. The regulator says 1 hour. Every time it happens, I pay a fine and rewrite the runbook."
CRM + CX "Our NPS drops 8 pts every time we reassign accounts between advisors. The memory is lost."
Use cases by business unit
Filter by your priority or explore each unit. You will see the visual solution map for Banking / Financial Services and, when you expand each area, the challenge it solves and how.
NICE ecosystem (CXone, WFM, QM) with audit-ready recording.
"Recovering receivables depends on how many agents call that day."
Contact center with smart dialing and dynamic scripts to manage receivables at scale.
With: NICE CXone
"The customer waits on the line for simple inquiries (balance, card block)."
Omnichannel with smart routing that takes each case to the right agent.
With: NICE CXone
123 "The regulator requires recording and traceability of every interaction."
Quality monitoring of 100% with recording and audit-ready timestamps.
With: NICE QM
Conversational AI agents (Cognigy) that don't just answer: they take real actions in every area.
"Traditional bots only give FAQs; the customer still ends up waiting for a human."
An AI agent resolves end to end with real actions (look up, change, manage), not just respond.
With: Cognigy
"HR gets buried answering the same things: vacations, pay stubs, policies, onboarding."
An agent answers employees 24/7 and executes requests (certificates, applications) with no human intervention.
With: Cognigy
"The finance team loses hours on billing, payment, and expense inquiries."
An agent resolves payment status, invoices, and expense reporting, integrated with the ERP.
With: Cognigy
123456 "Internal processes rely on emails and manual follow-up between teams."
An agent coordinates tasks, provides status, and triggers flows across systems automatically.
With: Cognigy
"Leads wait for a response, go cold, and follow-up is uneven."
An agent serves, qualifies, and books with prospects 24/7 and follows up before they go cold.
With: Cognigy
"Legal answers the same contract and policy questions over and over."
An agent answers frequent contract and compliance questions and points to the right clause.
With: Cognigy
Video AI for branch security, identity, and operations.
"Incidents at ATMs and branches are seen after the fact, not prevented."
AI detects ATM tampering and loitering with real-time alerts to the monitoring center.
With: Hikvision
"Validating identity at the branch is slow and fraud-prone."
Facial verification with liveness and consent, integrated into sign-up.
With: Hikvision + Migura AI
123 "You don't know how many people enter or how long they wait at each branch."
Counting and queues per branch to adjust staffing by time slot.
With: AXIS
Data center, cybersecurity, and continuity with a contractual SLA.
"An attack on the core or banking apps means fines and reputational damage."
Application and access protection (WAF, ZTNA) with monitoring and phishing simulations.
With: Fortinet + F5
12 "The regulator requires recovery in 1 hour and your real MTTR is 6."
Redundant data center with a DR site and a contractual recovery SLA.
With: HPE + Cisco + APC
Automation (RPA) of KYC/AML and regulatory reporting.
"Account opening depends on people reading documents and validating by hand."
A robot reads documents, validates against the credit bureau, and opens the account with no call-backs.
With: RPA
12 "Reports to the regulator are built by hand under deadline pressure."
Regulatory reports and exception dashboards generated automatically for audit.
With: RPA + BI
Illustrative metrics / internally auditable under NDA. The exact ROI depends on your volume and maturity: we model it with your numbers in the assessment.
Typical project · Banking / Financial Services
Illustrative scenarios based on typical projects in the sector and industry benchmarks. They do not represent a specific client — the actual outcome we model with your numbers in the assessment.
We went from NPS 24 to 42 after implementing omnichannel with NICE. Conversational AI resolves 52% of interactions with no human touch. Collections jumped two quartiles in the regulatory report.
KYC went from 5 days to under one. We eliminated the manual call-back with an RPA workflow that reads documents, validates against the credit bureau, and opens the account. The front end didn't even change.
Certified stack for Banking / Financial Services
Contact center with 100% audit-ready quality monitoring
Conversational AI with recording and consent
Networking + collaboration + UCS for banking
Perimeter + SD-WAN + ZTNA for branches
Application delivery + WAF for banking apps
Frequently asked questions · Banking / Financial Services
One single provider. One single cross-cutting SLA. Five layers that talk to each other — not five providers that blame each other when something fails. We pick the brand by technical fit, not by commission.
The assessment is free and with no commitment. We hand you the ROI model with your own numbers before you decide. And if we miss the 48 h deadline, the first operating month is comped.
The assessment is free. The conversation focuses on your sector — not on a generic pitch.
