🛡️ Industry · Insurance
Policyholders measure the relationship by how you respond at claim time. Every slow FNOL is a bad review; every fraudulent claim paid is lost margin. Migura integrates AI-powered CX, image-assisted appraisal, sensitive-data cybersecurity, and underwriting RPA — under a single SLA.
What we hear in Insurance
Manual FNOL "The first notice of loss comes in by phone, by hand, and half the info gets lost."
Slow appraisal "Damage appraisal depends on a physical schedule. The policyholder waits days."
Claims fraud "We pay claims that later turn out to be inflated or fraudulent."
Manual underwriting "Issuing a policy goes through 4 systems and 3 manual validations."
Use cases by business unit
Filter by your priority or explore each unit. You will see the visual solution map for Insurance and, when you expand each area, the challenge it solves and how.
NICE ecosystem (CXone, WFM, QM) for policyholders and claims.
"The policyholder calls with questions about their policy and waits on the line."
Omnichannel contact center with unified history of policies and cases.
With: NICE CXone
12 "Policies lapse and renewal depends on someone calling in time."
Outbound renewal campaigns managed from the contact center.
With: NICE CXone
Conversational AI agents (Cognigy) that don't just answer: they take real actions in every area.
"Traditional bots only give FAQs; the customer still ends up waiting for a human."
An AI agent resolves end to end with real actions (look up, change, manage), not just respond.
With: Cognigy
"HR gets buried answering the same things: vacations, pay stubs, policies, onboarding."
An agent answers employees 24/7 and executes requests (certificates, applications) with no human intervention.
With: Cognigy
"The finance team loses hours on billing, payment, and expense inquiries."
An agent resolves payment status, invoices, and expense reporting, integrated with the ERP.
With: Cognigy
123456 "Internal processes rely on emails and manual follow-up between teams."
An agent coordinates tasks, provides status, and triggers flows across systems automatically.
With: Cognigy
"Leads wait for a response, go cold, and follow-up is uneven."
An agent serves, qualifies, and books with prospects 24/7 and follows up before they go cold.
With: Cognigy
"Legal answers the same contract and policy questions over and over."
An agent answers frequent contract and compliance questions and points to the right clause.
With: Cognigy
Image appraisal, visual anti-fraud, and site security.
"Appraisal depends on a physical schedule and the policyholder waits days."
AI analyzes damage photos (auto/home) and speeds up the assessment.
With: Migura AI
"Inflated or fraudulent claims get paid for lack of controls."
AI detects inconsistencies in the claim's evidence.
With: Migura AI
123 "There's no access control or video at sites."
Access control and video surveillance with a log.
With: Hikvision
Sensitive-data protection and continuity of the insurance core.
"You handle health and personal data: a breach is a legal problem."
Data protection with encryption and audited access.
With: Fortinet + F5
12 "If the core goes down, no policies are issued and no claims are paid."
Core with a DR site and a defined recovery SLA.
With: HPE + Cisco
Automation of underwriting/issuance and claims settlement.
"Issuing a policy goes through several systems and manual validations."
Robots issue and underwrite standard products; the human handles the complex case.
With: RPA
12 "Settlement is slow and the policyholder waits for payment."
Automated settlement and validations to pay faster.
With: RPA + BI
Illustrative metrics / internally auditable under NDA. The exact ROI depends on your volume and maturity: we model it with your numbers in the assessment.
Typical project · Insurance
Illustrative scenarios based on typical projects in the sector and industry benchmarks. They do not represent a specific client — the actual outcome we model with your numbers in the assessment.
The policyholder opens their claim from the chat, guided step by step, photo included. What used to be a 20-minute call is now self-service.
We automated underwriting for standard products. The human underwriter now handles the complex case, which is where they add value.
Certified stack for Insurance
Conversational AI for FNOL and service
Contact center with renewal campaigns
Site security and support for visual appraisal
Protection of sensitive data (PII/health)
Insurance core with DR
Frequently asked questions · Insurance
One single provider. One single cross-cutting SLA. Five layers that talk to each other — not five providers that blame each other when something fails. We pick the brand by technical fit, not by commission.
The assessment is free and with no commitment. We hand you the ROI model with your own numbers before you decide. And if we miss the 48 h deadline, the first operating month is comped.
The assessment is free. The conversation focuses on your sector — not on a generic pitch.
