🛒 Industry · Retail / Commerce
You run 5, 50, or 500 stores. Average shrinkage in LATAM ranges from 1.5% to 4% of annual sales. Every camera without AI is a sunk cost. Every poorly staffed contact center agent is a lost customer. Migura integrates the operation end to end.
What we hear in Retail
Passive video surveillance "We have 200 cameras and no one watches them live. We only use them for post-mortems, after the fact."
Critical infrastructure "Every POS outage on a payday Friday costs us a manager's monthly salary."
Omnichannel CX "The customer buys online, we ship from the DC, then they call three times to find out where it is. Three channels, zero memory."
Access control "My security team rotates out and back in, and no one knows who entered the backroom that night."
Use cases by business unit
Filter by your priority or explore each unit. You will see the visual solution map for Retail and, when you expand each area, the challenge it solves and how.
NICE ecosystem: cloud contact center (CXone), workforce management (WFM), and quality (QM).
"The customer calls 3 times about the same order and each agent starts from scratch."
Omnichannel contact center with unified history: the agent sees the full context and resolves on the first try.
With: NICE CXone
"Too many agents in slow hours and too few at peaks."
Workforce management (WFM) that sizes shifts to real demand by channel and hour.
With: NICE WFM
123 "Only 2% of calls are audited by hand and the important stuff gets missed."
Automatic quality monitoring of 100% of interactions with risk alerts.
With: NICE QM
Conversational AI agents (Cognigy) that don't just answer: they take real actions in every area.
"Traditional bots only give FAQs; the customer still ends up waiting for a human."
An AI agent resolves end to end with real actions (look up, change, manage), not just respond.
With: Cognigy
"HR gets buried answering the same things: vacations, pay stubs, policies, onboarding."
An agent answers employees 24/7 and executes requests (certificates, applications) with no human intervention.
With: Cognigy
"The finance team loses hours on billing, payment, and expense inquiries."
An agent resolves payment status, invoices, and expense reporting, integrated with the ERP.
With: Cognigy
123456 "Internal processes rely on emails and manual follow-up between teams."
An agent coordinates tasks, provides status, and triggers flows across systems automatically.
With: Cognigy
"Leads wait for a response, go cold, and follow-up is uneven."
An agent serves, qualifies, and books with prospects 24/7 and follows up before they go cold.
With: Cognigy
"Legal answers the same contract and policy questions over and over."
An agent answers frequent contract and compliance questions and points to the right clause.
With: Cognigy
AI cameras: the same camera delivers different value to each area.
"You know what sold, but not what people looked at or whether the shelf was set up right."
AI generates aisle heat maps and measures display compliance to decide where each product goes.
With: Hikvision + Migura AI
"You have hundreds of cameras but no one watches them; shrinkage is found late, at inventory."
AI detects theft, register fraud, and stockouts in real time and alerts the responsible person.
With: Hikvision
123 "Lines at peak hour make the customer abandon the purchase and leave."
People counting and queue management to open registers at exactly the right moment.
With: Dahua / AXIS
Multi-store network, backup power, and payment security.
"If the network goes down on a payday Friday, the store can't ring up sales."
Network across all stores with backup and secure separation of payments (PCI-DSS), monitored 24/7.
With: Cisco + Fortinet
12 "A power outage at peak hour kills the registers and the customer walks out."
Power backup at registers and network rooms to sustain critical selling hours.
With: APC by Schneider
Automation (RPA) and dashboards for back office and finance.
"You find out about an inventory problem 30 days late, in the monthly report."
Sales dashboards by hour and store with automatic alerts to the regional manager.
With: BI + RPA
12 "Reconciling sales vs. bank is done by hand and the close takes days."
A robot reconciles POS against bank automatically and leaves the close ready to review.
With: RPA
Illustrative metrics / internally auditable under NDA. The exact ROI depends on your volume and maturity: we model it with your numbers in the assessment.
Typical project · Retail
Illustrative scenarios based on typical projects in the sector and industry benchmarks. They do not represent a specific client — the actual outcome we model with your numbers in the assessment.
In 90 days we spotted patterns our old CCTV simply ignored. Shrinkage dropped by a third without adding guards.
We knew what sold, not what shoppers looked at. The heat map changed how we lay out categories. Our ERP can't do this.
Certified stack for Retail
AI cameras + HikCentral for shrinkage, counting, PPE
Cloud contact center for retail after-sales
Multi-store network with PCI-DSS segmentation
Backup power for POS and network rooms
Professional IP CCTV for premium stores
Frequently asked questions · Retail
One single provider. One single cross-cutting SLA. Five layers that talk to each other — not five providers that blame each other when something fails. We pick the brand by technical fit, not by commission.
The assessment is free and with no commitment. We hand you the ROI model with your own numbers before you decide. And if we miss the 48 h deadline, the first operating month is comped.
The assessment is free. The conversation focuses on your sector — not on a generic pitch.
